To return a Planet Inflatable product
You must request for an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at email@example.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned
Most of the non-decorated or blank items that we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned
No returns will be accepted after 15 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return. Items that are customized, including but not limited to: Direct to Garment printing (DTG), Sublimation, Embroidery, Screen Printing or any other products that are customized using any printing method cannot be returned unless there was an error on our part.
Returns for refund
Any refund will only be provided by check mailed to the address on the PO.
Returns for exchange
Must be made within 15 days of receipt of purchase.
Shipping charges for products returned
All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges including original shipping charges and shipping charges on the returned products. Only the original cost of the product paid by the customer shall be credited.
To return your items:
Send the package to: Planet Products, Inc.7802 KingsPointe Pkwy. Suite 101; Orlando FL 32819.
Write the RMA number in a conspicuous place on the outside of the return parcel.
Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.